Shipping policy

Where we ship

PawMantle ships to addresses within the United States. We are not able to deliver to PO boxes, APO/FPO addresses, or freight forwarders.

Order processing

Orders are prepared and dispatched within 1–3 business days of payment. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.

Delivery times

Most orders arrive within 7–15 days of the date you order. This is the full door-to-door time in calendar days, and it already includes the 1–3 business days we take to dispatch.

Delivery times are estimates based on carrier performance, not guarantees. Weather, customs inspection, carrier backlogs and incorrect addresses can all extend transit. During new product launches and peak seasons, orders may sit at the longer end of the range.

Shipping costs

Standard shipping is free on every order, to every address we deliver to. The price you see on the product page is the price you pay — there is nothing added at checkout.

Tracking

You will receive a confirmation email when you order, and a second email with tracking once your parcel is dispatched. Tracking can take 2–5 business days to show its first scan. If the tracking number has not updated after five business days, email us at hello@pawmantle.com and we will chase it.

Incorrect addresses

Please check your shipping address carefully at checkout. If your order has not yet been dispatched, email us immediately and we will correct it. Once an order has been dispatched we cannot reroute it. Parcels returned to sender because of an incorrect or incomplete address can be reshipped at your cost, or refunded less the original shipping cost.

Lost, delayed and damaged parcels

If tracking shows no movement for 14 consecutive days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund.

If tracking shows your parcel as delivered but you have not received it, please check with neighbours and your building's mail area first, then contact us within seven days of the delivery scan.

If your blanket arrives damaged, email us photographs within seven days of delivery and we will replace it at no cost to you.

Contact

PawMantle — hello@pawmantle.com. We reply to every email within one business day.