FAQ

Frequently asked questions

Where does my order ship from, and how long does it take?

Each product page states whether that item ships from our Los Angeles warehouse (typical arrival 4–8 days from order date) or from China via our fulfillment partners (typical arrival 7–15 days from order date, including processing and international transit). Currently clothing ships from LA and blankets from China. Orders under $25 pay a flat $4.99 for standard tracked shipping; orders $25+ (subtotal after discounts, before tax) ship free. Full rules: Shipping policy.

Do you ship outside the United States?

No. We ship to US addresses only. We cannot deliver to PO boxes, APO/FPO addresses, or freight forwarders.

What does “waterproof” mean on the blanket?

The backing is waterproof so everyday spills, accidents, and wet paws stop there instead of soaking into the cushion underneath. The top is a soft, absorbent fleece. Our published spill test describes that specific home test; it does not claim performance for every spill or after repeated washing. The blanket is not a chew toy and is not a medical device.

How do I choose a blanket size?

Measure the surface you want to protect (crate, car seat, sofa seat, or full sofa), not your dog. See our Size guide for inches and centimeters. Options: Crate & carrier, Sofa seat, and Full sofa.

How do I wash the blanket?

Follow the care instructions on the product page for your colorway. Avoid anything that could damage the waterproof backing (for example, harsh bleach or high-heat drying beyond what the care panel allows).

What is your return policy?

We offer support for 30 days from delivery. Email hello@pawmantle.com before sending anything back. Details (including damaged items and size exchanges) are on our Returns & exchanges page.

When will pet clothing be available?

Clothing is planned under the PawMantle brand. We will list items only when real SKUs, sizes, photos, and claims are ready. Until then you will not see clothing for sale on this site.

How do I contact you?

Email hello@pawmantle.com or use our Contact page. We reply within one business day.